Office Manager
For more than 35 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake & Norfolk area! This locally owned and operated, family-run business started from the ground up to become one the largest, most stable, and well-respected disaster restoration companies on the East Coast.
Though we are ever-growing, we still maintain a close-knit, family environment, and truly pride ourselves on the collective goal of helping people through their fire and water disasters.
As deemed one of the , our SERVPRO team will actively invest in the development and advancement of your career, while you enjoy the gratifying experience of helping people through difficult situations.
We invite you to join our team, or rather our Team Bahen family, and feel the accomplishment of directly impacting our community by helping making fire and water damage Like it never even happened.
Our company offers a robust benefit package, continuous education opportunities, and a fantastic team-oriented environment.
Do you love working with people? Are you both strategic and hands-on? Do you love focusing on the customer?Then don't miss your chance to join our Franchise as an Office Manager in our Midlothian, VA office! In this position you will be making a difference each day.
We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened! Our Franchise is seeking someone that is a true people person and is dynamic, organized, and a serious multi-tasker.
If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment.
Our idea of the ultimate candidate is one who is proactive, experienced, truly enjoys providing excellent customer service, and loves taking ownership.
This role provides leadership with strategic thinking and will exemplify excellent customer service.
The Office Manager will ensure all office processes are performed according to SERVPRO Franchise procedures and processes, with completed jobs meeting or exceeding customer expectations.
Key ResponsibilitiesoMonitor job files for completion, according to SERVPRO Franchise procedures and processesoManage office staff, overseeing performance management and training of assigned staffoPrepare weekly monthly reports, ensuring information is accurate and reported by established deadlinesoAssist in scheduling jobs for completion, as needed oReview customer calls and develop training plans to continually improve customer service oManage timely resolution of customer concerns and questionsoAssist with after-hours questions, technical support, and handling customer calls, as neededoOrganize meetings and office eventsoComplete assigned on call rotation, serving as the main point of contact for after-hours jobs and customer inquiries oContinue knowledge and understanding of corporate and insurance guidelines Qualificationso(5) years of office, accounting, or customer service management experience, preferably in restoration industry oExperience in building a strong team with tangible leadership skills preferredoCapability to work in a fast paced, team-oriented environmentoSolid organization and planning capabilities, with strong attention to detailoOutstanding written and verbal communication skillsAll employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.
SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Picture yourself here fulfilling your potentialAt SERVPRO , you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.
With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.
SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Recommended Skills Accounting Attention To Detail Communication Customer Relationship Management Customer Service Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
Though we are ever-growing, we still maintain a close-knit, family environment, and truly pride ourselves on the collective goal of helping people through their fire and water disasters.
As deemed one of the , our SERVPRO team will actively invest in the development and advancement of your career, while you enjoy the gratifying experience of helping people through difficult situations.
We invite you to join our team, or rather our Team Bahen family, and feel the accomplishment of directly impacting our community by helping making fire and water damage Like it never even happened.
Our company offers a robust benefit package, continuous education opportunities, and a fantastic team-oriented environment.
Do you love working with people? Are you both strategic and hands-on? Do you love focusing on the customer?Then don't miss your chance to join our Franchise as an Office Manager in our Midlothian, VA office! In this position you will be making a difference each day.
We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened! Our Franchise is seeking someone that is a true people person and is dynamic, organized, and a serious multi-tasker.
If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment.
Our idea of the ultimate candidate is one who is proactive, experienced, truly enjoys providing excellent customer service, and loves taking ownership.
This role provides leadership with strategic thinking and will exemplify excellent customer service.
The Office Manager will ensure all office processes are performed according to SERVPRO Franchise procedures and processes, with completed jobs meeting or exceeding customer expectations.
Key ResponsibilitiesoMonitor job files for completion, according to SERVPRO Franchise procedures and processesoManage office staff, overseeing performance management and training of assigned staffoPrepare weekly monthly reports, ensuring information is accurate and reported by established deadlinesoAssist in scheduling jobs for completion, as needed oReview customer calls and develop training plans to continually improve customer service oManage timely resolution of customer concerns and questionsoAssist with after-hours questions, technical support, and handling customer calls, as neededoOrganize meetings and office eventsoComplete assigned on call rotation, serving as the main point of contact for after-hours jobs and customer inquiries oContinue knowledge and understanding of corporate and insurance guidelines Qualificationso(5) years of office, accounting, or customer service management experience, preferably in restoration industry oExperience in building a strong team with tangible leadership skills preferredoCapability to work in a fast paced, team-oriented environmentoSolid organization and planning capabilities, with strong attention to detailoOutstanding written and verbal communication skillsAll employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.
SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Picture yourself here fulfilling your potentialAt SERVPRO , you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.
With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.
SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Recommended Skills Accounting Attention To Detail Communication Customer Relationship Management Customer Service Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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