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Service Manager - 100312

Company Name:
ServiceMaster Family of Brands
Business Unit:
Terminix
Title:
Service Manager - 100312
Location:
VA-1000010 - TMX Richmond South Branch
City:
Midlothian
Metro Area:
Richmond/Petersburg
State:
VA
Postal Code:
23112
Functional Area:
Management
Branch Number:
2995
Requisition Number:
395548-8
First Open Date:
11/03/2014
Post Date:
11/03/2014
Description:
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer - Minorities/Females/Vets/Disability
Position Overview
Direct staff of Service Department of branch to provide quality service to all customers.
Responsibilities
1. Direct, monitor, and motivate staff of the branch service department to provide quality service to all customers in a timely manner.
2. Provide continuing, up-to-date training of branch service and sales personnel.
3. Inspect termite and pest control work done by the branch personnel to ensure compliance with company standards.
4. Respond to customer complaints.
5. Contact pending cancellations in an attempt to retain the account.
6. Maintain current awareness of number of customers remaining to be serviced in the month.
7. Personally, take over responsibility of servicing a pest route in case of the lack of sufficient pest control technicians.
8. Maintain inventory.
9. Other duties as assigned.
Education and Experience Requirements
o One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills, and Abilities
o Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
o Ability to write routine reports and correspondence.
o Ability to speak effectively before groups of customers or employees of organization.
o Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
o Ability to apply concepts of basic algebra and geometry.
o Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
o Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
o Knowledge of dry chemicals and pesticides.
o Familiar with DOT rules and regulations.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions and toxic or caustic chemicals.
The noise level in the work environment is usually moderate.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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